That new computer, how pretty

There it sets. Santa brought a brand new binary buddy sporting the Windows 10 operating system. For some, opening the box, pulling out the PC and setting it up will be child’s play. For some of us, it will seem as if Shakespeare himself screams, “cry havoc and let loose the dogs of war.” (Martha, Shakespeare in a computer column?) But let not the beast convey tribulation to a worried brow.

What information should we gather prior to opening the box? Collect e-mail addresses and passwords. Make sure we have the name of our wireless network and the password if we are going to connect to the Internet wirelessly. For folks that use Comcast, Centurylink, Verizon or other wireless modem/routers the SSID (network name) and the password are usually located on a label on the modem. Those of us that have our own wireless routers will have to find that hidden piece of paper with the password written on it.

If we have an e-mail address that ends in @msn.com, hotmail.com, live.com, or outlook.com then half the battle of setting up the computer is done. If we don’t have one of these don’t worry we have choices.

It’s time to turn on the new computer. Windows will go through a series of questions before taking us to the desktop for the first time. It will ask us what Country, language, and keyboard  layout we want to use, and to accept the Microsoft License Agreement.

Note, if we don’t accept the agreement the computer won’t work.

Next it will ask us to sign into the PC with a Microsoft ID which would be one of the addresses ending with the extensions mentioned before. Don’t have a Microsoft e-mail address? There are three choices, create a new Microsoft account using our existing e-mail address, create a new Microsoft address or to set up the computer without a Microsoft account. Each choice suffers pros and cons.

Creating a new Microsoft e-mail address ending in a Microsoft domain is my preferred method. We can also use our existing e-mail address as the user name for our new Microsoft account. The dilemma is that we can confuse one with the other. Example, our regular e-mail is abc@comcast.net with a specific password. We can use abc@comcast.com as our Microsoft username as well with the same password. Good so far. However the day will come when we change our Comcast password at Comcast for our e-mail. However this doesn’t change our Microsoft abc@comcast.net account password because that must be changed at Microsoft. So thinking that we changed our password we try to log into our computer with the new password but that isn’t the password for Microsoft  and we can’t login. Finally we can choose to skip using a Microsoft account and log in with what is referred to as a local account. This precludes using Microsoft products, such as Skype, OneDrive, Mail, Cortana or others. But to use one or all of the Microsoft Products we will have to create and or use a Microsoft account.

Now comes setting up our email, moving files from the old computer and installing any programs we want.

My head is spinning, more next week.

Twas the night before Christmas when all through the house,

lights flashed on the tower, tablets and mouse.

The Webcams were ready, installed with great care.
In hopes that grandkids would be virtually there.

The children were nestled all snug in their beds,
While visions of computer games danced in their heads;

Mamma in her rocker, a tablet on her lap.

To check Santa’s route on Norads’ tracking map.

Last minute shopping, I knew it would matter,

Receipts from the printer were spit with a clatter.

The e-mails and texts began to beep and flash,

Away to the laptop I flew in a dash,

An e-mail from Santa, I pulled from the cache.

The sleigh was loaded, the springs sitting low
Boxes of computer games, only kids know.

Mars Effect for Tommy, and SIMS 4 for Sue,

Xbox, Wii, Playstation and Nintendo too.

Neither Mamma nor I had Santa forgot,

A 4G smartphone and Alexa in the lot.

From a dronecam flying some far away place

An image so small, across the screen it did race.

What could it be I wondered, what would appear,
But a miniature sleigh, and eight tiny reindeer,

With a little old driver, so lively and quick,
I knew in a moment it must be St. Nick.

I toggled the volume and turned it up loud

As his digital facade flew over the clouds

At the speed of Moore’s law his coursers they came,
And he whistled, and shouted, and called them by name;

"Now, Dell! Now, Gates! Now, Jobs and Wosniak!
On, Bezos! On Ellison! On, Hewlett and Packard!

To the top of the toolbar! The top of the screen!

Now pixels are changing, amazed by it all!

The picture expanded as closer he drew

His exact location surely only he knew.

But Google Street view offered a hopeful clue.

Just a click of the mouse, our house was in view.

With the sleigh full of downloads, upgrades and such

St. Nicholas too, might it be just too much?

The broadband was humming the router secure

A shiny new computer I’m sure will allure

Firewalls open for the jolly red elf.

Presents are coming, surely some for myself.

And then, in a twinkling, I heard on the roof
The prancing and pawing of each little hoof.

A mystery for sure I pondered aloud.

Could Santa be real an answer I vowed.

An Internet search for the jolly St. Nick

“Santa Claus: could he be real” should turn the trick

Pages and pages of results did appear

To read them all might take ‘til Christmas next year.

My eyelids grew heavy then started to droop,

A short nap was needed so I could regroup.

Foggy and confused from my slumber I stirred,

“You’ve got mail,” from the speakers I heard.

An e-mail from Santa’s own smartphone it said,

A tight schedule barred his waking me he pled.

Presents for all under the tree he had spread.

Click here for a live video feed of the sled.

The digital image danced and sparkled bright.

Santa driving his sleigh on its magical flight.

But he posted to Facebook, ere he drove out of sight,
"Merry Christmas to all, and to all a good-night."

Court Nederveld owns his own computer consulting and fixit service –Bits, Bytes & Chips Computer Services. 

Better living through Cell Phones

This week a client informed me that they still had an old flip phone and used it only for emergencies. The question is what denotes an emergency? For many of us, the smart phone has complemented or replaced our desktop or laptop computers. But how many of us stretch the capabilities of our smart phones to their limits. Almost all smart phones are set up to retrieve and send e-mail, text and messaging. We can use them to shop, check reviews, even move our car in and out of parking spaces when the spot is a bit tight. But how about simple day to day tasks that in the past might require separate tools, dangerous positions, pencil, papers or rulers and tables? For example, I needed a part for a twenty year old vertical blind. The blind parts company asked for the model or serial number of the unit to determine which parts it required. Now, in the old days, I might have gotten out the step ladder, climbed up and unfastened the blind, taking it down, knocking over the lamp that I set off to the side so I wouldn’t knock it over, finding the tag and carefully ascribed the numbers and letters on a note pad. But my baby binary buddy, with the camera set for a selfie, or using the front camera, was able to be held up behind, over and under the valence while I perused the screen until I found a label. Now to record that label’s information was a simple touch on the screen and a photo was taken that could be enlarged if my eyes required it.

Want to give up car ownership? Put an app on the smart phone for Uber and Lyft. The Uber app tells us how many Uber cars are nearby, (eight right now) gives three options ranging from everyday drives to more complex rides. The rate for the basic ride from Punta Gorda to Murdock for 4 people is $18.92, my credit card is charged, and according to the app, the car will arrive in nine minutes to pick us up. In the meantime, I can check out the driver’s customer ratings, see a picture of the driver and the car. No cash transfers between passenger and driver unless of course we receive exceptional service which might elicit a tip. As important as the passengers rating the driver, the driver can also rate the passengers as to their behavior. Now sell that old car. No insurance, no registration, go gas, the list goes on.

The possibilities are endless; an app called Loseit will allow us to track every calorie we stuff in our mouth. Amazing how when we see the calories consumed how our hunger seems satisfied much sooner and the pounds seem to fade away.  Another app called Life360 allows our spouse or others to track our travels, which Martha likes to do when I’m out on a long bicycle ride around Charlotte County.

What do you use your smart phone for?

Court Nederveld owns his own computer consulting and fixit service –Bits, Bytes & Chips Computer Services. He makes house calls in Punta Gorda/Port Charlotte! 

Windows Security..Your Computer is Infected

Fake virus infection Web pages are rampant. By now almost everyone has seen the screen that screams Virus Alert – Warning” text within Edge, Internet Explorer, Firefox and Google Chrome. The screen is actually a popup window and the technical mechanism behind that fake page is called the iFrame injection attack, a common kind of XSS (cross site scripting) attack. That tech jargon isn't important to us but illustrates that this is not an infection of our binary buddy, but is a bogus webpage. We can be victims of this attack by clicking on a compromised link, ad or even surfing a tricked webpage. Recently the NY Times website was affected by an ad placed by a scammer. Readers of the NYT were getting these fake webpage popups just from being on the NYT webpage.

Unfortunately there is little we as users can do to prevent this attack. It isn't email based or controlled by anything on our PC. There are several things we should do however if we see one of these fake warnings appear on our computer. First and foremost, repeat, first and foremost, do NOT call the phone number that it says we must call. Calling this number will lead to a carefully scripted con job, control of our machine and ultimately their possession of our credit card numbers and removing $399 from our account.

Now that we know it isn't real and just a webpage in our browser, the easiest thing to do is restart the computer. This causes our browser to close, removing the sham warning page. Bear in mind that if we simply put the computer to sleep rather than restarting it the hoax will still be there when the computer wakes up.

If we can't shut down the computer then we need to close the browser. The X in the top right corner may not be accessible so use the mouse to right button click on the time and date in the corner of our computer. This will open a menu, from the menu left button click on Task Manager and from the dialogue box highlight our browser, be it Edge, Chrome, Internet Explorer or Firefox and then click on the button labeled End Task. This will crash and close the browser. If we then open the browser it may attempt to take us back to where we were and the hoax page may appear again. Repeat process and the browser will ask us if we want to restore the previous pages or start fresh. Choose start fresh. Alternatively, if we are fast enough, we can open the browser and on the tab at the top for the counterfeit warning page, click the close X to shut down just that tab.

Finally if all else fails call a local tech. Not only will they remove the offending webpage, they will double check for any other issues and in my case try to educate the user on how to handle this problem the next time it appears. Because it will. Don't fall for a rip-off webpage.

Court Nederveld owns his own computer consulting and fixit service –Bits, Bytes & Chips Computer Services.

Something special for my blog readers. Over on the right is the ability to purchase my book, Grumbles from the Keyboard. Chock full of tips and tricks. This book is about 4 years old now and it is interesting to see some of the stuff it covers that isn't even used anymore. But, here is the special deal. I have about 17 copies left and anyone that purchases it from this blog will also get as my gift a copy of my book, Epicuria: Adventures that Really Cook! Yes it is a cookbook and that a computer tech can write a cookbook is worth the price any day. When they're gone they're gone so order yours today.  

Go Where You Want, Not Where You Think You Are!

The Internet is an amazing resource. It provides information, shopping, entertainment, how-to, recipes and access to software to accomplish almost any task. There is a dark side as well that we can avoid with just some simple common sense actions.

Most folks get in trouble because they don’t differentiate between a search and a website address. The easiest way to tell if we are performing a search is after we type in what we think is the name of the site we are trying to find, a page with a list of possible results appears. If we actually typed in an address, the resulting webpage will be the company we wanted to see. Example: if we use the search field and type in hp support we see a list of websites that have the words hp and support. But only one of them is going to actually be HP.com. If we type www.hp.com in the URL (Universal Resource Locator) usually at the very top of our web browser (not in a search field) we will see the HP website appear instead of a list of possibilities. In this exercise, the safe way to get to HP support is to type www.hp.com in the URL and then on the HP page click on the Support tab and then find Contact Us. Now we are actually talking to HP. This holds true for any company we are trying to find.

This week I had my own little goof, I typed way to quickly outlok.com instead of outlook.com. Immediately a warning popped up and sirens went off telling me my computer had been infected by the Zeus Trojan virus and unless I called Microsoft at the number on the screen I would lose all my data and the hard drive would be burned to a crisp.

Interestingly, the warning was a webpage from the Internet and did not originate from my binary buddy. The Zeus Trojan virus is a 2003 virus, resurrected in 2013 and doesn’t warn the user that it is on the PC. Any antivirus program is familiar with and easily removes the virus.  It certainly doesn’t infect a computer and then tell us that we should call Microsoft to have them remove it. The bogus webpage does prevent us from closing our browser or more accurately it compels us to force the browser closed. Our browsers try to be helpful and bring us right back to the same website we were at when the browser was closed which means we come right back to the goofy warning page. Probably the easiest way to close the browser is to restart the computer. We can also hit the CTRL+ALT+Delete keys on our keyboard, open up Task Manager, then find and End Task any browser windows open. Finally, run a full antivirus scan or use Malwarebytes to scan the computer. we can also type in the address bar http://support.kaspersky.com/viruses/utility# (not the search bar) and follow the instructions to download TDSSkiller from Kaspersky. If we have a Trojan virus this will find it.

Finally, given a choice between Rashid (pardon me Mark) from Pakistan or a local tech, choose local.

Court Nederveld owns his own computer consulting and fixit service –Bits, Bytes & Chips Computer Services. He makes house calls in Punta Gorda/Port Charlotte, FL! You can reach him at adakeep@hotmail.com

The old e-mail bag ripped open again this week so let’s open a few letters of general interest and see if there is a solution to the problems.

Long time reader Mike pens, “Skype is offering a free upgrade. They opened a window (which I have seen other times) that asks, "do you want this program to change my computer"? Yes or No. I always say No, which doesn't allow the upgrade, but concerned that if I say Yes I will be messing up my computer and won't know how to correct it. Is this a valid concern?”

This question actually has two components. First there is the upgrade, and the upgrade or update can be from any program currently on our binary buddy or even one that is attempting to install for the first time. Legitimate programs do offer updates from time to time, sometimes to fix a problem or to add features that the program didn’t previously have. Other examples are iTunes, Adobe Reader and more. The second component is our operating system. Every time a program is updated or changed or even installed for the first time, the computer’s operating system, Windows, is going to be changed. New entries will be written to the registry; programs added and uninstall executables added to Programs and Features.  The OS then asks, “Do you want this program to make these changes to the computer?” If we know what the program is, for example Skype, then answer yes and the changes are made. If we say no, then the update, install or upgrade is not completed and we will be asked the same question the next time the program tries to update.

Another e-mail received this week was from Carbonite. This is a company that I use to back up all the files and pictures on my digital domestiques. It can be downloaded and installed from www.bitsandbytesonline.com, just look for the Carbonite logo, click on it and follow the instructions. The e-mail indicated that Carbonite was resetting all the users’ passwords and that we must log in and set a new password. This was not due to a computer hack of Carbonite but a hack of Linkedin a social networking site. Apparently, passwords and user id’s were stolen from Linkedin and as many of us do, some of those credentials were also used as the login information for many other sites as well. Two things to do here, if we use the same password and user id for multiple sites, think about changing them. Also if we receive an e-mail claiming a security issue with one of the companies we do business with telling us to login and reset our password, remember to never ever click on a link in the e-mail to initiate the reset. Go to the site from a browser’s URL. Example: surf to www.mybank.com and reset from there. The e-mail could very likely be a phishing attempt using current news to trick us into clicking on the link and giving up our login credentials.

Keep those cards and letter coming.

Tip Toe through the Tool Tips with Me

Sometimes our computers can seem overwhelming when trying to figure out what button on the screen does what. Time and experience make selection of the correct button fast and easy. When working on a PC a client will comment that I click buttons and open and close windows faster than they can figure out what each one was. That is experience. But for the novice there is a very simple tool built into the Windows operating system to help us navigate around. That same tool is an industry standard and is used by nearly every software company when they write new programs such as a word processor or even a game. This tool is called a ToolTip.
The ToolTip is a common GUI (graphical user interface) element. It activates by hovering the mouse pointer over a button on a tool bar or over a link or picture on a web page. When activated, a small box appears displaying supplementary information regarding the item being hovered over. Let’s try it out. Hold the mouse pointer over the time in the system tray. See the box that pops up with the day, date and year? That is a tooltip. Open Internet Explorer move the mouse over one of the in the toolbar. After a moment or so, a little box appears telling us what that button does. For example: Move the cursor over the reverse arrow icon and a box pops up that telling us that if we click on this button we will reply to an e-mail. Now open your favorite word processor program and move the mouse pointer over one of the many icons on the toolbars. After a moment a box pops up and tells you what it does. That is a ToolTip. Check Spelling, Copy or Paste are just a few of the ToolTips that we can find in MS Word.
Another valuable tool that many people don’t utilize is the ability to open multiple windows and programs at the same time. Right now Word is open as I write this column; Internet Explorer open to research different topics. Windows Live Mail is open so I can read and send mail and Notepad is open for a place to hold partial thoughts and sentences that need polish. But how can I see the windows that are open behind the one I am working in?
If using Windows versions prior to Windows 8 or using the desktop mode in Windows 8.1 we can hold down the ALT key and then tap the TAB key. Every tap of the TAB key will switch screens and allow us to rotate quickly from open program to open program. The window for the program that disappears from our screen, is represented by an icon visible on our taskbar. Now hold the mouse pointer over the icon on the taskbar and a ToolTip appears telling us what program the button represents. To open the window again, click on the taskbar icon. Remember that minimizing the window doesn’t close the program. The program is still running, using system resources and available for immediate use if we need it.
With apologies to Tiny Tim, let’s Tip Toe through the ToolTips.

Grumbles From The Keyboard: How I Learned To Stop Worrying And Love My Computer eBook: Courtland Nederveld, Valerie Heisey: Kindle Store ASIN: B00EHI14GU

Epicuria: An Adventure That Really Cooks!: Court Nederveld: 9781456561734: Books ISBN: 1456561731 ISBN-13: 9781456561734

I know what you did last summer!

Creatures of habit. We go to the same restaurants, the same doctor, ditto our auto mechanic. We sleep on the same side of the bed every night, even visit the same websites over and over. Because we do our Internet browser, that’s Internet Explorer for most of us, Firefox, Chrome or Safari for some, remembers where we have gone before. Notice when we start to type an address in the URL address bar a list of sites previously visited is displayed below where we type. This is referred to as our Address and Toolbar History. Most of the time it is a convenient and fast way to get the site we want to go to without having to type the entire address.

But sometimes we want to eliminate some of the addresses in that list. There are several ways to manage the list either individually or remove the list entirely. If using Internet Explorer, open the browser, click on the small down arrow at the end of the address bar. A list of previous addresses will appear. If we hover our mouse over the item we want to delete a small X appears on the line of the address. Click the X and that entry disappears. Want to delete our entire browsing history? Click on the Gear icon and then click on Internet Options. In the dialogue box that opens make sure the General tab is selected and look for an area labeled Browsing History. Now click on Delete. A new box opens. Make sure the check box for History is selected and click on the delete button at the bottom of the window.

If using a public computer or a work computer it might be prudent to click on the Gear icon, Internet Options and in the Browsing History area put a check mark in the box labeled Delete Browsing History on Exit. Now when we finish a session on the Internet and close our browser the history of where we have been is deleted automatically. (Martha, shopping at work?) Or we can choose to open a browser in InPrivate, (Internet Explorer) Incognito, (Chrome) or new private window. (Firefox) These windows retain browsing history only so long as the browser is open.

Firefox, Chrome and Safari have similar processes and if they are not readily apparent, click on help or search for “how do I delete browser history in” which ever browser currently in use

Some readers have asked, “Is a way to print the browser history?” This is of particular use to System Administrators that are tasked with policing Internet use by employees. There is a very simple and useful program called BrowsingHistoryView or BrowsingHistoryView 64-bit for machines using virtually any browser. They can be downloaded for free from http://www.nirsoft.net/utils/browsing_history_view.html. Extract the files to a flash drive or the computer itself and run the program. Set the criteria such as how many days back to look. This will generate a list of all the sites the browser has been to and held in Browser History. To print it out, select all entries and save to a .txt file. Open the .txt file and print all or part of the displayed document.

Where have you been surfing?

For some additional reading material check out:

Grumbles From The Keyboard: How I Learned To Stop Worrying And Love My Computer

 

Epicuria: An Adventure That Really Cooks!

URL vs Search in the ring tonight!

A recent column offered a website to download a malicious software removal tool from Microsoft. A few folks commented that they were unable to download the tool for a variety of reasons. The primary reason was inaccurate typing of the

URL. (Universal Resource Locator or the www.abcde.com.) Still another problem was that folks mistook search fields for address bars. This poses all types of problems especially if our binary buddy is compromised.

What is the difference between the URL bar and a search field? Open our favorite browser, doesn’t matter if it is Internet Explorer, Chrome, Firefox or any other of the myriad of browsers available. For those that swear they don’t have any of these, please open the program used to surf the web. Look carefully at the top of the window, or if using the modern version of Internet Explorer in Windows 8.1 the bottom of the window and find the line that starts with http://. That is the URL and it resides in the Address Bar. This line by default on most browsers performs two functions. If we type in a correct and valid address such as courtnederveld.blogspot.com the Universal Resource Locater will take us directly to that webpage. Miss type the address and the browser will use our default search engine to display possible websites that might be what we are looking for. If our browser has been hijacked by malware, we might even raise an eyebrow over what appears on the screen.

Many of us by choice or subterfuge have a toolbar that has a search field just under the URL address bar or use a home page with a search field built into it. Search means exactly that. We can type a correct website address into a search field and it will not go to the site requested but will bring up a list of sites that might be what we are looking for. In the column referenced folks were typing the website address into a search field and not the URL address bar resulting in a list of possible sites instead of going to the site directly. To compound the problem, not all search engines return the same results.

Example, the Xfinity homepage has a search field “Enhanced by Google,” perform a search with that, then open a second tab go to google.com and repeat the same search in the Google Search field to find that the Xfinity search result differs from the Google results.

To ensure less biased search results, look at the default search engine in our browsers. Internet Explorer-Options- Manage Add-ons then click on search providers. Stick with the major ones such as Bing, Google, Yahoo for example and eliminate any others. Chrome: go to Settings, Search – Manage Search Engines and again stay with the major players. Other browsers will have similar settings available.

Remember: URL it’s where I want to go, search means show me all the possibilities.

Grumbles from the Keyboard

Epicuria Adventures that Really Cook!

Twas’ the Night Before Christmas

Twas the night before Christmas when all through the house,
lights flashed on the tower and even the mouse.
The Webcams were ready, installed with great care.
In hopes that grandkids would be virtually there.

The children were nestled all snug in their beds,
While visions of computer games danced in their heads;
Mamma in her rocker, a tablet on her lap.
To check Santa’s route on Norads’ tracking map.

Last minute shopping, I knew it would matter,
Receipts from the printer were spit with a clatter.

The e-mails and texts began to beep and flash,
Away to the laptop I flew in a dash,
An e-mail from Santa, I pulled from the cache.
The sleigh was loaded, the springs sitting low
Boxes of computer games, only kids know.
Zombie Tycoon 2 for Tommy, Angry Birds for Sue,
Xbox, Wii, Playstation and Nintendo too.
Neither Mamma nor I had Santa forgot,
A wireless keyboard and mouse in the lot.

From a webcam mounted some far away place
An image so small, across the screen it did race.
What could it be I wondered, what would appear,
But a miniature sleigh, and eight tiny reindeer,

With a little old driver, so lively and quick,
I knew in a moment it must be St. Nick.
I toggled the volume and turned it up loud
As his digital facade flew over the clouds

At the speed of Moore’s law his coursers they came,
And he whistled, and shouted, and called them by name;
"Now, Dell! Now, Gates! Now, Jobs and Wosniak!
On, Bezos! On Ellison! On, Hewlett and Packard!
To the top of the toolbar! The top of the screen!

Now pixels are changing, amazed by it all!
The picture expanded as closer he drew
His exact location surely only he knew.
But Google Street view offered a hopeful clue.
Just a click of the mouse, our house was in view.

With the sleigh full of downloads, upgrades and such
St. Nicholas too, might it be just too much?

The broadband was humming the router secure
A shiny new computer I’m sure will allure
Firewalls open for the jolly red elf.
Presents are coming, surely some for myself.

And then, in a twinkling, I heard on the roof
The prancing and pawing of each little hoof.
A mystery for sure I pondered aloud.
Could Santa be real an answer I vowed.
An Internet search for the jolly St. Nick
“Santa Claus: could he be real” should turn the trick

Pages and pages of results did appear
To read them all might take ‘til Christmas next year.
My eyelids grew heavy then started to droop,
A short nap was needed so I could regroup.

Foggy and confused from my slumber I stirred,

“You’ve got mail,” from the speakers I heard.
An e-mail from Santa’s own smartphone it said,
A tight schedule barred his waking me he pled.
Presents for all under the tree he had spread.
Click here for a live video feed of the sled.

The digital image danced and sparkled bright.
Santa driving his sleigh on its magical flight.
But I heard him exclaim, ere he drove out of sight,
"Merry Christmas to all, and to all a good-night."

 

Need a Christmas present for that computer challenged friend?

Available from Amazon.com or Grumblesfromthekeyboard.com

Grumbles From The Keyboard: How I Learned To Stop Worrying And Love My Computer

Or just looking for a different kind of cookbook?

Epicuria: An Adventure That Really Cooks!

Who’s the Manager of this Task?

Windows 8.1 (and 8.0 if it hasn’t been updated) combines two familiar functions into one easy to use program. Task Manager has been a friend of ours since we learned CTRL - ALT – Delete. In addition to the three finger salute we can access Task manager by right clicking on the task bar on the Desktop and choosing Task Manager from the menu or bring out the Charms bar and type task manager in the search field.

The new Task Manager incorporates the Startup display which used to be found in an odd named program called MSCONFIG.

Task Manager is a useful diagnostic tool for troubleshooting slow startups, sluggish PCs or even assisting in maleware removal. There is a large amount of information displayed and organized for easy usage. Let’s look at some features of Task Manager and what we can use them for.

Upon opening Task Manager observe the seven tabs across the top. Click on the Startup tab to display a table of programs that are configured to start when Windows starts. We see the name of the program, the publisher, status and the impact the program has on our computer’s startup. Highlight a program and at the bottom a button becomes active allowing us to enable or disable the program from the Startup. Enable/disable does not mean the program is uninstalled or installed, it tells the program whether it can start when Windows starts or if it has to wait until we click on the icon for the program. Example: We look at the Startup and notice that our Garmin or TomTom updating software starts each time we turn on the computer. But we only update our maps twice a year. It makes sense to disable the software from starting with Windows in order to improve startup time and to free up resources used by a program we need twice a year. If we don’t know what a program on the list is, use a search engine to learn what it is and decide if it needs to start every time or is it something we can start when we need it.

Click on the tab labeled Processes. The list of processes tells us what Apps (programs) are running, which background processes are running and how many Windows processes are in play. Additionally, it displays what percentage of the CPU is being used by each process and the amount of ram memory utilized for each process. If we highlight one of the processes a button at the bottom activates and permits us to end that particular task.

If our digital domestique happens to get extremely slow we can check the processes to see if one program is consuming large amounts of CPU or Memory. If it is we can highlight it and end its misery.

Likewise in order to uninstall software it must be stopped if it is running. We can stop it from Task Manager.

Task Manager, put it in the computer toolbox.

Grumbles From The Keyboard: How I Learned To Stop Worrying And Love My Computer

Epicuria: An Adventure That Really Cooks!

Still Using Windows XP?

Support by Microsoft for Windows XP ended April 8^th. Since then the old e-mail bag has been groaning at the seams with all the questions being asked about what that means. Let’s answer a few of them and perhaps shed some light on this end of an era.

Column maven Irene writes; “I want to keep my old XP for letters, cards, etc. I have a wireless printer. I would like to take the XP off the internet. 1. How do I print if I take it off line? 2. How do I take it off the internet?”

Remove the XP from the Internet by unplugging the Ethernet cord from the wireless router to the computer. If using a wireless card, either unplug it or disable it in Device Manager. The easiest way to print from a computer that is off the network is via USB cable. Many printers can be set up to use USB and Wireless at the same time or purchase a printer just for the XP machine. If really ambitious, leave the XP on the network, close all TCP/IP ports except port 9100 which is used to communicate with printers. (Martha, what did he just say?)

Frequent reader Harry pens; “What happens if I just continue to use my computer as I always have. I have Norton for virus protection.”

From a user’s perspective, as time goes by, less functionality will occur. Software companies will no longer support their software on XP platforms. Reduced functionality of programs like antivirus, media players, web browsers etc., no more windows updates and sadly these machines if connected to the Internet will become targets for hackers to use for not only harvesting password and valuable information but they will use them as platforms for sending out malware to other machines. Recommendations if the XP is going to stay. If the XP machine hasn’t been updated regularly, surf over to Microsoft.com and manually download missing XP updates. As of this date they are still available on the Microsoft Download site. Uninstall or Update Java from www.java.com. Don’t run as Administrator, all XP user accounts are set as Administrator accounts, create another account and set it to Administrator rights, then change the current account to a limited user account. Now download an alternate browser such as Chrome or Firefox. Internet Explorer 8, the last version available for XP is a security sieve. Remove any old software no longer being used. Finally begin planning to replace the XP with a new binary buddy.

Thom inquires; “I want to recycle my old PC (with XP) and get it to the Recycle Center. I do not want any of my personal info to go out there, what do you suggest I do to ensure that? Wipe the hard drive? Best way?” Easiest way is to perform a system recovery and set the computer back to the way it was at purchase. A bit more complicated is to download and use drive sanitation software such as DBAN. (www.dban.org) Or to make the drive unreadable by removing it from the computer and either keeping it with you or get a hammer and release all your frustrations on the drive until it is nothing more than a lump of metal and parts. It can be cathartic.

Need something interesting to read? If you’re looking for general computer advice, Grumbles from the Keyboard is a collection of newspaper articles filled with useful and helpful computer tips and tricks. It is available at Amazon or www.grumblesfromthekeyboard.com.

Or, if you like to cook and want to read a very different style of cookbook, Epicuria: An Adventure that Really Cooks will delight both your senses and your palate. It is also available at Amazon or www.myepicuria.com.

Grumbles From The Keyboard: How I Learned To Stop Worrying And Love My Computer

Epicuria: An Adventure That Really Cooks!

The Old Tech from Microsoft gag!

“Good morning, this column is coming to you from Microsoft support. Your computer has been sending error reports and I am here to help resolve these issues. Please click on the Start Button and type the following into the space just above the bar. www.ammyy.xxx and when the window opens click on the green box that says run now. Thank you I have control of your PC. Look at all the errors. “Yes I am from Microsoft support and my name is Rashid, I’m sorry, I was reading my name tag upside down, my name is Mark.” Oh goodness, your computer is about to crash and all your valuable files gone, and gracious it appears that the computer has been hacked and all financial data has been stolen. I can fix everything and offer a one year service contract for only $299. Please read the numbers from your credit card. You’re American and you don’t have a credit card? Please read the routing numbers from your checking account so I can debit the account for the $299. What do you mean you won’t pay? I’ll make sure when you restart the computer it won’t start. Please sir/mam I work for Microsoft and you are using our operating system and if you don’t pay I will be forced to notify the police that you are using our product without our support. This is a world crime. So there!”

As ridiculous as the preceding paragraph sounds, folks are receiving phone calls that follow this scenario. Please print out this column and tape it to the monitor. Microsoft WILL NEVER CALL regarding the error messages that our binary buddy sends to them. They will use that information to determine if the problem is Windows based or not. If lots of computers report the same problem, Microsoft may create an update and send it out to every computer connected to the Internet to resolve the issue. If we receive a call from Microsoft hang up, or if bored, lead them on, tell them to repeat what they said, say the keyboard doesn’t work, or any other ridiculous thing we can think up but do not let them have control of the PC.

On the other hand, if there really is a problem, consider a local, as in your City not Manila, tech to help with a resolution. If having the work done remotely is important, it’s just as simple to fix a computer remotely from Punta Gorda, FL as it is from Bombay. Like and Share this column with everyone that might be gullible enough to fall for the “tech from Microsoft call.” Have them send it to everyone they know. Shop local.

For those wondering what will happen to their Windows XP machine now that April 8^th has passed and support for XP ended, nothing will happen except there will be no more Windows Updates. Microsoft will not expend anymore programming efforts to patch, plug or upgrade any part of Windows XP. XP will fade away as the older PCs move to the digital dump. However, because there will be no more updates, these older machines will become ever more susceptible to hackers and viruses. If still using XP change to a different browser than Internet Explorer 8 such as Chrome or Firefox.

Those of us that have recently purchased new PCs are probably being nagged to create recovery disks or USB recovery drives. Not a bad idea as a new set of recovery disks from the manufacturer is now running approximately $50 plus shipping.

Court Nederveld owns his own computer consulting and fixit service –Bits, Bytes & Chips Computer Services.

My Books:

www.epicuria.com

www.grumblesfromthekeyboard.com

 

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Just how scary is Windows 8.1?

It’s been just over a year since Windows 8 and it’s clone 8.1 made its appearance in my office and I thought I would pass along some tips and tricks for those that already have Windows 8, and for those still running the venerable Windows XP who will be facing the upgrade as these older machines click their last icon. Remember all Microsoft support ends for Windows XP on April 8^th, 2014.

Windows 8.1 boots faster than my Windows 7 machine and even a test machine running Vista with nothing loaded on it. Getting to the Metro desktop the first time around was a bit of a shock but as I maneuvered around and discovered some of its unique features it became easier to use. Of course in the beginning a click on the tile labeled Desktop brought up a very Windows 7 style desktop to comfort me.

For years we have clicked on an icon from the desktop or clicked on the Start button – All Programs and scrolled up and down looking for a specific program we want to use. Windows 8.1 Metro desktop doesn’t require any pointing or clicking. Just start typing the name of the program we want and the Metro desktop will display the icon for it.

There is a quick access menu available by using a Right-click in the bottom left corner of the desktop (or hold down the Windows key and press X) A text-based menu provides easy access to lots of useful applets and features: Device Manager, Control Panel, Explorer, the Search dialog, Run and more.

But if we liked the All Programs of operating systems past, we can approximate the same by finding a blank area of the Metro desktop, use a right mouse click and click on the tile for All Apps. This will present us a scrolling list of all the Apps we have loaded on the PC. Don’t forget, Windows 8.1 uses the word Apps in place of Programs as previous versions of Windows called them.

Windows 8.1 Apps open without displaying the traditional toolbars and close buttons previously seen. Not to worry, Windows suspends programs that are not in use when we open another program. However, if we want to close a program, we can move our cursor to the top of the screen where it will become a hand and then pull the window down to the bottom of the screen which closes the program. If we have a touch screen simply swipe our finger down from the top of the screen to the bottom. Of course we can still use the Alt-F4 key combination to close an active window or the Ctrl-Alt-Delete to bring up the Task Manager and close the program from there.

Windows 8 comes with Internet Explorer 10 and now is upgrading to IE11 and when launched from the Metro desktop is opened without borders or toolbars. A bit of a shock at first, but right mouse click on any blank area and options for switching tabs, Internet tools and other familiar features appear.

Windows 8.1, it’s not that scary.

Grumbles From The Keyboard: How I Learned To Stop Worrying And Love My Computer: Courtland Nederveld: 9781467985895: Books ISBN: 1467985899 ISBN-13: 9781467985895

Epicuria: An Adventure That Really Cooks!: Court Nederveld: 9781456561734: Books ISBN: 1456561731 ISBN-13: 9781456561734

Twas the Night Before Christmas

Twas the night before Christmas when all through the house,

lights flashed on the tower and even the mouse.

The Webcams were ready, installed with great care.
In hopes that grandkids would be virtually there.

The children were nestled all snug in their beds,
While visions of computer games danced in their heads;
Mamma in her rocker, a tablet on her lap.

To check Santa’s route on Norads’ tracking map.
Last minute shopping, I knew it would matter,

Receipts from the printer were spit with a clatter.

The e-mails and texts began to beep and flash,
Away to the laptop I flew in a dash,
An e-mail from Santa, I pulled from the cache.

The sleigh was loaded, the springs sitting low
Boxes of computer games, only kids know.

Zombie Tycoon 2 for Tommy, Angry Birds for Sue,

Xbox, Wii, Playstation and Nintendo too.

Neither Mamma nor I had Santa forgot,

A wireless keyboard and mouse in the lot.

From a webcam mounted some far away place

An image so small, across the screen it did race.

What could it be I wondered, what would appear,
But a miniature sleigh, and eight tiny reindeer,

With a little old driver, so lively and quick,
I knew in a moment it must be St. Nick.
I toggled the volume and turned it up loud

As his digital facade flew over the clouds

At the speed of Moore’s law his coursers they came,
And he whistled, and shouted, and called them by name;
"Now, Dell! Now, Gates! Now, Jobs and Wosniak!
On, Bezos! On Ellison! On, Hewlett and Packard!
To the top of the toolbar! The top of the screen!

Now pixels are changing, amazed by it all!

The picture expanded as closer he drew

His exact location surely only he knew.

But Google Street view offered a hopeful clue.

Just a click of the mouse, our house was in view.

With the sleigh full of downloads, upgrades and such

St. Nicholas too, might it be just too much?
The broadband was humming the router secure

A shiny new computer I’m sure will allure

Firewalls open for the jolly red elf.

Presents are coming, surely some for myself.

And then, in a twinkling, I heard on the roof
The prancing and pawing of each little hoof.
A mystery for sure I pondered aloud.

Could Santa be real an answer I vowed.

An Internet search for the jolly St. Nick

“Santa Claus: could he be real” should turn the trick

Pages and pages of results did appear

To read them all might take ‘til Christmas next year.

My eyelids grew heavy then started to droop,

A short nap was needed so I could regroup.

Foggy and confused from my slumber I stirred,

“You’ve got mail,” from the speakers I heard.

An e-mail from Santa’s own smartphone it said,

A tight schedule barred his waking me he pled.

Presents for all under the tree he had spread.

Click here for a live video feed of the sled.

The digital image danced and sparkled bright.

Santa driving his sleigh on its magical flight.

But I heard him exclaim, ere he drove out of sight,
"Merry Christmas to all, and to all a good-night."

 

Grumbles From The Keyboard: How I Learned To Stop Worrying And Love My Computer: Courtland Nederveld: 9781467985895: Books ISBN: 1467985899 ISBN-13: 9781467985895

Epicuria: An Adventure That Really Cooks!: Court Nederveld: 9781456561734: Books ISBN: 1456561731 ISBN-13: 9781456561734

From the Horse’s Mouth!

Straight from the horse’s mouth. Go to the source. From the highest authority. We’ve all heard these sayings and know what they mean. Still we often rely on information that has no basis from which to draw valid decisions from. A good example is a client that wanted to open some Microsoft documents. Here is the result they achieved, “tried to install a program called Freely that was supposed to let me open any Microsoft Word or Works document. In doing so I have now installed a whole bunch of crap, among which was the Yahoo Toolbar and the Weather Channel. I have tried to uninstall them but to no avail. They are now not among the things I can uninstall but they still appear at start-up. How can I get rid of them now?

There is no requirement that a software company provide an uninstaller for their software. Legitimate companies do and the uninstaller module appears in Programs and Features, Windows Vista, 7 and 8, Add and Remove Programs in Windows XP. Semi legitimate programs often put the uninstaller module in the program folder in all programs and less legitimate programs will either provide no uninstaller module or provide what looks like an uninstaller module but when run it goes through some uninstaller like actions but leaves the crapware in place. Other sneaky programs will offer an uninstaller but the steps to uninstall the components are reversed from the normal process so the user takes actions to remove software but is in fact asking to keep the software in place.

When looking for software that does a specific function go to the source. For example, don’t have Microsoft Office or Works installed on our binary buddy? Surf over to Microsoft.com and search for a means of reading Word, Excel or PowerPoint files. In this case Microsoft provides file viewers, free of charge, for each of these types of files without crapware attached to it. Should we need to open and edit Word, Excel or PowerPoint files we can purchase Microsoft Office or download OpenOffice, a full office suite of programs, free of charge from openoffice.org or any number of open source productivity suites. Alternately, we can upload word documents to Google Docs, docs.google.com, and edit them online. This service requires we sign up for a Google account also free of charge. (Martha, he said my favorite word, three times!)

If however, we download and install a piece of software that we immediately realize was a mistake and it doesn’t offer an uninstaller module, we can perform a System Restore. This allows us to move the computer back in time to a date before the software was installed and it will be as if it never existed. Please note: System RESTORE not System Recovery. The former goes back to a date in time, the later puts the computer back to its factory condition and all is lost. Remember, the further back in time we try to go, more problems will surface with other programs requiring our attention.

Don’t forget this Gift Giving season to send a copy of Grumbles from the Keyboard to that computer challenged friend or family member. Hundreds of topics for the average  computer user.

Grumbles From The Keyboard: How I Learned To Stop Worrying And Love My Computer: Courtland Nederveld: 9781467985895: Books ISBN: 1467985899 ISBN-13: 9781467985895

And don’t forget that titillating read, Epicuria: Adventures that really Cook! Something different for the gourmand in the house. Makes a great Christmas gift.

Epicuria: An Adventure That Really Cooks!: Court Nederveld: 9781456561734: Books ISBN: 1456561731 ISBN-13: 9781456561734

Letters, we got letters!

That ripping sound is the old e-mail bag bursting at the seams. Let’s offer some solutions to various problems folks are having with their binary buddies.

Reader and Grumbles from the Keyboard owner Sue asks, “Is there a simple way to get Windows 7 to remember passwords and user ids?” To clarify, Windows 7 doesn’t remember usernames and passwords. Sue is referring to Internet Explorer remembering usernames and passwords to things like Facebook and other sites that require we log in. There are two areas to check if IE isn’t remembering usernames and passwords. Open Control Panel – Internet Options and under the General tab, verify that the box under Browsing History labeled Delete Browsing History on Exit isn’t checked. Then go to the tab labeled Content and under the section called AutoComplete click on the Settings Button. If we wish to use AutoComplete check the boxes for Address Bar, Usernames and Passwords on Forms and Ask me before saving passwords. Under these boxes is a button, Manage Passwords, where we can see the passwords that Internet Explorer has saved. We can also remove any passwords remembered here or click a button to remove all remembered passwords and usernames. These instructions are for IE9 – 10. IE8 for those still using Windows XP is very similar.

Column maven Dan scribes, “I notice on your website that you have written the book – Grumbles From The Keyboard. Rather than purchase it over the internet and mail it all the way to Canada, (Martha, it’s international!) would it be possible to pick up a copy locally in Punta Gorda?” There is a coffee shop in Punta Gorda called "The Bean on 41" that carries my book. They also have great coffee, sandwiches and pastries. 2705 Tamiami Trl, Punta Gorda, FL 33950 (941) 575-1212.

Faithful column follower Jake pens, “I was trying to find a presentation on the city’s website. I was told it had been added, so I looked for it. I have the site saved as a favorite. I hit the favorite and the site came up, but no presentation. I told them about it and they said it was there. I pulled up the site and again, still no presentation. Then I refreshed the page and the presentation appeared. Interesting that my favorite pulled up an old version each time.” Internet Explorer and other browsers presume that we visit the same websites over and over. In order to make the page appear quickly, they store or “cache” a copy of the page on the hard drive which they display if we return to a particular webpage. Browsers then attempt to download any new content to the page. Sometimes it doesn’t get new content. Using “Refresh” (or pressing the F5 key) forces the browser to download all content from the website as if we had never been there before.

Christmas is just around the corner and what better way to say, “Why don’t you learn how to use a computer?” than to give a copy of Grumbles From the Keyboard. Filled with tidbits, tips and tricks to make computer life easier.  Also available for your Kindle.  And don’t forget, with nothing but food on the tables for the next few months, try my cookbook for some old fashioned home cooking and one exciting story!

Grumbles From The Keyboard: How I Learned To Stop Worrying And Love My Computer: Courtland Nederveld: 9781467985895: Books ISBN: 1467985899 ISBN-13: 9781467985895

Epicuria: An Adventure That Really Cooks!: Court Nederveld: 9781456561734: Books ISBN: 1456561731 ISBN-13: 9781456561734

“He’s dead, Jim” (McCoy to Capt. Kirk)

There are inviolable laws in nature. Bad things happen to good computers. Bad things happen at the worst possible time. Recently I have seen an unusual flurry of dead hard drives, (Martha, that’s where all our pictures and stuff are stored.) Five dead drives and only one person had backed up their drive. Four of the  drives were unreadable and the data gone. We’ve all seen on TV how computer drives are recovered in minutes so how is that done?

There are many companies that offer data recovery services. All of them start out with a diagnostic of the drive to determine if any chance exists of recovering data. If they believe they can recover data, then a quote is given for the service. Because each drive condition, number of files to recover, difficulty of getting the drive to a readable condition is different, the cost will vary in every case. For example, using one of the drives I saw recently, I emailed a leading data recovery company to inquire about recovering several hundred photos and twenty documents. The company responded with an explanation and approximate cost to attempt recovery. They wrote:

“The first step is to get it in so we can run diagnostic tests on your drive to determine what is wrong and what we have to do to recover your data. There is no charge for the diagnostics. Once we complete the diagnostics tests we will be able to provide you with a firm price for recovery. You are looking at between $499 and $1899 if it is recoverable.” They also provided an outline of the steps they will take. “Our engineers will evaluate the precise condition of your media. Once the diagnostics is complete, we will provide you with an exact price to recover your data. We will request specific files from you to verify the integrity of the data. You will receive a final price for recovery and return media options.”

Reviewing several company’s offerings for data recovery the prices started around $300 and went up from there. That doesn’t mean a drive’s data can be recovered for $300, it means that the minimum charge will be $300 and we all known what minimum means.

Now that we have established that non-functioning drives MIGHT be recoverable at a price. Doesn’t it make sense to copy over critical pictures and documents to a flash drive, external drive, DVD or even use some of the FREE cloud services such as seven gigabytes of storage from Skydrive or five gigs from Google Cloud, Amazon Cloud or if using a MAC, iCloud? Need more space, online storage is cheap, not so recovery. Even more important, BACKUP means there are two copies, the original and the copy. A client called me to ask how to get his files back from his backup on an external drive. The drive wasn’t functioning so I suggested he just use the original files on the computer. He had erased them because he made a backup on the external drive. Confusing? He made backups of the original, then erased the original which made his backup files the originals without a backup.

Make a backup of this column and tape it to the monitor as a reminder.

This week for just for fun and giggles I have a special offer. Anyone purchasing my book Grumbles from the Keyboard (or how I learned to stop worrying and love my computer) during the week of 10/24/13 to 10/31/13 from this site www.grumblesfromthekeyboard.com ONLY, will receive in addition to an autographed copy of the book, a coffee mug randomly selected from a stock of mugs collected from various sources that currently sit in my closet. These mugs have no connection to anything, not specially made, but they do hold coffee or other beverages. Of course if the mug and the autograph have no interest, the book may be purchased from Amazon.com.

Grumbles From The Keyboard

And while you’re there, pick up a copy of Epicuria: An Adventure That Really Cooks! Find out how a geek, ties cooking and storytelling together in what may very well be a new genre.

Epicuria: An Adventure that Really Cooks!

 

Amazon Prime Trial Offer

Make My PC Faster! Go Baby Go…

Previously we discussed slow Internet connection speeds and how to troubleshoot before calling in a tech. This week we’ll attack a slow computer. Remember, there is no connection between the speed with which web pages load, (Internet connection) and the speed with which our computer starts up, programs open and our ability to navigate around the computer. Thinking that if we subscribe to the fastest Internet service available it will somehow speed up our computer’s functioning is doomed to failure. An easy way to prove this is to turn off the computer and disconnect the modem. Restart the computer and time it. Now shut off the computer and reconnect the modem, start the computer and time it again. No difference.

What makes our computers run slow? Hardware and software are the two culprits. Many name brand computers have a hardware diagnostic feature built in. Some are accessed before the computer starts by pressing a function key as soon as their logo appears on the screen. Others have a folder in All Programs that may have diagnostic programs in them. For example my HP machine has something called HP Support Assistant. This HP program helps you maintain peak computer performance and resolve problems through automatic updates and tune-ups, built-in diagnostics, and a variety of assistance options. HP machines shipped 2012 and later already have HP Support Assistant, and older machines may download it from http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=reg_r1002_usen_c-001_title_r0001#.UlrTopDD-1s.  Check the website for the computer’s manufacturer for a diagnostic download if there isn’t one already on the machine.

If the hardware checks out, we can take a look at software. An easy way to determine if a specific program is causing the problem is to open system configuration. Go to Start and type in MSCONFIG. This will open a window with tabs across the top. Click on the tab labeled Startup. Windows 8 users will find this in Task Manager. By un-checking the boxes to the left (Windows 7 and older) or highlighting and clicking disable (Windows 8) we can tell that program not to start when we boot up the computer. Use a process of elimination. Uncheck half of the items and restart the computer. If nothing changes, uncheck half of the remaining items until we find the one that causes the problem.

The issue may also be the number of programs starting up when our digital dynamo boots. Use a search engine to find out what each item is in the Startup and ask is it necessary. If it is not something we use continuously, preventing it from starting doesn’t remove it, just leaves it idle until we need it freeing up resources for other software to use.

Remember there is no free MakeMyPC faster program for $59 that will do any of this. “Cleaning the Registry” is pretty much like putting lipstick on a pig. Pretty, useless and a waste of money.

Don’t forget to pick up a copy of my books, Grumbles from the Keyboard for computer users and Epicuria: An Adventure that Really Cooks! for the Gourmand in the house. Remember: Santa is only a few weeks from visiting and even he recommends Grumbles from the Keyboard! See what he has to say right here.

Grumbles From The Keyboard: How I Learned To Stop Worrying And Love My Computer: Courtland Nederveld: 9781467985895: Books ISBN: 1467985899 ISBN-13: 9781467985895

Epicuria: An Adventure That Really Cooks!: Court Nederveld: 9781456561734: Books ISBN: 1456561731 ISBN-13: 9781456561734