There are inviolable laws in nature. Bad things happen to good computers. Bad things happen at the worst possible time. Recently I have seen an unusual flurry of dead hard drives, (Martha, that’s where all our pictures and stuff are stored.) Five dead drives and only one person had backed up their drive. Four of the drives were unreadable and the data gone. We’ve all seen on TV how computer drives are recovered in minutes so how is that done?
There are many companies that offer data recovery services. All of them start out with a diagnostic of the drive to determine if any chance exists of recovering data. If they believe they can recover data, then a quote is given for the service. Because each drive condition, number of files to recover, difficulty of getting the drive to a readable condition is different, the cost will vary in every case. For example, using one of the drives I saw recently, I emailed a leading data recovery company to inquire about recovering several hundred photos and twenty documents. The company responded with an explanation and approximate cost to attempt recovery. They wrote:
“The first step is to get it in so we can run diagnostic tests on your drive to determine what is wrong and what we have to do to recover your data. There is no charge for the diagnostics. Once we complete the diagnostics tests we will be able to provide you with a firm price for recovery. You are looking at between $499 and $1899 if it is recoverable.” They also provided an outline of the steps they will take. “Our engineers will evaluate the precise condition of your media. Once the diagnostics is complete, we will provide you with an exact price to recover your data. We will request specific files from you to verify the integrity of the data. You will receive a final price for recovery and return media options.”
Reviewing several company’s offerings for data recovery the prices started around $300 and went up from there. That doesn’t mean a drive’s data can be recovered for $300, it means that the minimum charge will be $300 and we all known what minimum means.
Now that we have established that non-functioning drives MIGHT be recoverable at a price. Doesn’t it make sense to copy over critical pictures and documents to a flash drive, external drive, DVD or even use some of the FREE cloud services such as seven gigabytes of storage from Skydrive or five gigs from Google Cloud, Amazon Cloud or if using a MAC, iCloud? Need more space, online storage is cheap, not so recovery. Even more important, BACKUP means there are two copies, the original and the copy. A client called me to ask how to get his files back from his backup on an external drive. The drive wasn’t functioning so I suggested he just use the original files on the computer. He had erased them because he made a backup on the external drive. Confusing? He made backups of the original, then erased the original which made his backup files the originals without a backup.
Make a backup of this column and tape it to the monitor as a reminder.
This week for just for fun and giggles I have a special offer. Anyone purchasing my book Grumbles from the Keyboard (or how I learned to stop worrying and love my computer) during the week of 10/24/13 to 10/31/13 from this site www.grumblesfromthekeyboard.com ONLY, will receive in addition to an autographed copy of the book, a coffee mug randomly selected from a stock of mugs collected from various sources that currently sit in my closet. These mugs have no connection to anything, not specially made, but they do hold coffee or other beverages. Of course if the mug and the autograph have no interest, the book may be purchased from Amazon.com.
And while you’re there, pick up a copy of Epicuria: An Adventure That Really Cooks! Find out how a geek, ties cooking and storytelling together in what may very well be a new genre.
Epicuria: An Adventure that Really Cooks!
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