Received an e-mail this week from long time column follower JTB. The question, “When I turn on the machine, an Easy Solve box appears saying that IE cannot display the webpage. When I X out the box, there seems to be no other effects. Occasionally and more frequently, the page freezes for 30-60 seconds. It responds to no keystrokes, commands, or to the mouse. IE stops working. A box appears saying that the Internet connection is lost. This happens more and more frequently. I have Norton and have done total system scans to no avail. If you have any ideas on how to remedy these problems, I would appreciate your response.”
When asking questions about a problem, always make sure all the facts are given. Let’s see if we can devise some ideas that might address these problems. “When I turn on the machine,” indicates the problem begins at start up. Easy Solve says that IE cannot display the webpage. What is Easy Solve? This is easily determined by using a search engine to find Easy Solve. We learn it is software installed on our computers by Comcast. One solution would be to go to Programs and Features and uninstall the offending program. It isn’t needed, obviously interferes with Internet Explorer and tries to display web pages on it’s own.
The next question pertains to “the page freezes.” Without clarification as to which program is not displaying a page, let’s assume it is a page being displayed by Internet Explorer. One likelihood is that Internet Explorer is loaded with toolbars, such as the translator toolbar, Google toolbar, Bing toolbar, recipe toolbar, Iwon toolbar and on and on. Each of these alters the response of Internet Explorer when we try to go to a website or search for something. After a while, Internet Explorer doesn’t know what to do and just quits. Go to Control Panel - Programs and Features to uninstall anything with the word toolbar in it. Then go to Control Panel – Internet Options. When the dialog box opens click on the tab labeled Advanced and towards the bottom is a button labeled Reset. This will remove temporary files, history, reset the homepage, set all the security levels to the default factory settings, remove all saved passwords, usernames and reset the default search engines to Bing. This usually solves most Internet Explorer problems.
A different alternative is to use another browser such as Google Chrome, Firefox or Safari. However, if we add toolbars and multiple search engines these will also have to be reset eventually.
Finally, the last part of the question was, “the Internet connection is lost.” Many possibilities here, the Comcast modem may be resetting itself; the router may reset itself, a bad cable or even a bad network adaptor or corrupt driver. Each needs to be tested and eliminated in order to zero in on the cause.
Keep pluggin’ away!
And don’t forget to pick up a copy of these two wonderful books.
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Grumbles From The Keyboard: How I Learned To Stop Worrying And Love My Computer: Courtland Nederveld: 9781467985895: Books
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Epicuria: An Adventure That Really Cooks!: Court Nederveld: 9781456561734: Books
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